Running Your Shop
A set of links and resources of value to community shops that are up and running:
Financials:
- Improving Gross Margin (PDF, 264KB)
- Financial Management (PDF, 264KB)
Stocking:
- Stock Management (PDF, 210 KB)
People:
- Volunteer Management (PDF, 207 KB)
- Staff Management (PDF, 207 KB)
- Committees (PDF, 207 KB)
- Customer Service (PDF, 207 KB)
- Handling Complaints (PDF, 207 KB)
- Customer Rights (PDF, 207 KB)
- Disabled Customers (PDF, 207 KB)
Marketing:
- Promoting Your Shop and Promotions Calendar (PDF, 249 KB)
Rural Retailer
The Rural Retailer is a very informative quarterly publication by the Rural Shops Alliance. Covering a range of issues relevant to village shops including topical news items, marketing and legislation. The latest edition can be found here - Rural Retailer
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